Frequently Asked Questions

You can find your full account number in several locations.

• Bank Statement
• Online banking: Once you are logged into your online banking, click on the Account Name and then click on Details to see the full account number.
• Mobile app: Once you are logged into our mobile app, click on the Account Name and then click on Details to see the full account number.
• Check: Your account number is displayed on the bottom left side of your checks. There are three sets of numbers appearing on the bottom of your checks. The first is a 9-digit routing number that identifies the bank, the second set of numbers is your account number, and the last set of numbers is the check number.

Online: You can easily pay your loan online using the internal transfer feature in our online banking, or you can make a payment through our Online Payment Center.

Mail: If you wish to make a payment by mail, please send your payment to this address:

Fidelity Bank
PO Box 986510
Boston, MA 02298-6510

Incoming Wires

For incoming wires you will need to provide the sending bank the following information:

Domestic Wire Instructions – Provide these instructions to the sending bank

To: Fidelity Bank
Address: 9 Leominster Connector, Leominster MA 01453
Routing and Transit: 211370707
For The Credit Of: Fidelity Bank Client Account Name and Address
Credit Account #: Fidelity Bank Client Account Number

Outgoing & Foreign wires
Please contact Client Care for instructions on how best to complete your wire transfer. You may reach Client Care by email or by calling 800-581-5363.

If your ATM/Debit card is misplaced, lost, or stolen, please call us as soon as possible.

During normal business hours, call: 800.581.5363.
After business hours, call: 800.472.3272.

To protect your account, we monitor debit card usage to detect unusual transactions. To ensure your debit card transactions are not blocked while you are traveling, we encourage you to notify us of your travel plans. You can notify us using online banking, or if you don’t use online banking you can call Client Care.

Online Banking – Travel Notice
Once you are logged into your online banking, click on Addition Services at the top of the page. Then select Travel Notification from the dropdown list. You will then be directed to a brief form to let us know your travel dates and location.

To sign up for Online Banking, call 800.581.5363 or visit your local banking center to enroll. Once we activate your account, log into Online Banking or the Mobile Banking App to complete the enrollment process.

For your first log in, use your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password. Once you are logged in, follow the one-time enrollment process and you will be prompted to create a new username and password.

eStatements are a safer, more convenient, and greener way to receive your bank statements. If you are already enrolled in Online Banking, signing up to receive your monthly statements electronically is easy.

1. Simply log in to Online Banking on your computer,
2. Click on the Additional Services tab,
3. Click on Online Statements and follow the online instructions.

If you haven’t enrolled in Online Banking yet, click here to learn how to get started. 

How to Download/Use our Mobile Apps

You can download our Apple, Android™, or Amazon Mobile Banking Apps by simply clicking on the links below while on your smartphone or tablet or by searching the respective app stores for Fidelity Bank MA.

Once you’ve downloaded and installed your desired app, you can get started.
If you are already enrolled in Online Banking:

Simply log in using your existing Online Banking Username and Password and access our full suite of mobile banking features including BillPay, Mobile Deposit, and Balance Transfers.

If you are not enrolled in Online Banking: Contact us to get started. First time Online Banking users can call 800.581.5363 or visit their local banking center to sign up for Online Banking.

Once you’ve done that, you’ll locate and click on the “Sign Up” section of our Mobile App login screen. Log in using your Social Security Number (SSN) as your Initial Username and the last four digits of your SSN as your Initial Password.

To ensure your deposit is accepted and deposited into your account in a timely manner, please include “For Mobile Deposit at Fidelity Bank” with your endorsement on the back of the check.

Mobile Deposits made before 4:00PM will be credited to your account the same day around 9:00PM.

Mobile Deposits made after 4:00PM or over the weekend or on holidays will be credited the following business day around 9:00PM.